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Cedars I.T. Consulting, Inc.
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Self-Employed & Incorporated Lotus Notes/Domino/Mobile Device Messaging Engineer, with 20 years extensive "hands-on" 2nd & 3rd Level experience.

Description: Description: Description: View Stephen Constantine's profile on LinkedIn

Summary: Lotus Notes / Domino / Mobile Device Messaging Administrator, with 20 years extensive, "hands-on" 2nd & 3rd Level experience, and also the Lotus Notes to Exchange Migration Engineer on two projects for EMC and one for OpenSky, migrating 25K users from Lotus Notes to Exchange for their clients MasterCard, TowersWatson, and Horizon Blue Cross New Jersey.

Since 1996, a self-employed incorporated consultant for: Confidential Financial Client, Confidential Global Pharmaceutical Client, Fragomen, Del Rey, Bernsen & Loewy, Horizon Blue Cross of New Jersey, Bank of NY Mellon, MetLife, Towers Watson (formerly TowersPerrin), Robert Half Technology, MasterCard, MEI, Inc., B. Braun, SPX, Henkel, The NBA(National Basketball Association), Automated Financial Systems (AFS), The Hartford Insurance at Planco Financial, The U.S. Department of Commerce at The U.S. Census Bureau
(twice), American Water, Hewlett-Packard at Wachovia Bank, Atofina Chemicals, Novartis Pharmaceutical, The City of Philadelphia, Pa., Mercedes Benz, Quest Diagnostics, Ernst & Young, U.S. Tobacco, The Federal Reserve Bank of Philadelphia, Hoffman-LaRoche, Johnson & Johnson, and Pfizer.

Software/Tools/Firmware: Lotus Notes Client / Domino Servers R3.x, 4.x, 5.x, 6.x, 7.x, 8.5.3, 9.0.2, Domino Administrator, Domino Designer, Traveler, MobileIron, Mobile Work, Quest Migration Manager for Active Directory 8.13(MMAD), Quest Resource Updating Manager (RUM), Touchdown, Blackberry Administration Service, BlackBerry Servers, BlackBerry Manager, BlackBerry 4.0 Desktop Manager, Citrix, XenApp Remote Assistance Console, Proxy Pro Master, SimpleHelp, Crossware Mail Signature, Quest Notes Migrator for Exchange(NME), Lync 2010, Lync 2010 Attendee, Binary Tree AMT for Exchange, Binary Tree CMT for Exchange, Binary Tree Co-Existence Tool, ZAP, CMT Migration Worker, CMT Universal, Exchange Management Console, Exchange Server 2007, Exchange Server 2010, Krytool, OpenSSL, Outlook 2013, Cisco Jabber, Vmware Horizon Client, HyperV, Symantec Enterprise Vault, Windows 2008, 2012 Servers, SecureX, GSX Monitor and Analyzer for IBM Domino Servers, Accellion Secure File Sharing to Software, Case Manager, DC Global Calendar 7, EmailXtender Search 4.81, Sametime, QuickPlace/Quickr, TeamRoom, LotusLive, Domino Web Access/iNotes, Lotus Notes Diagnostic (LND), NotesPeek, Avaya Unified Communications, ID Manager, ServerAdmin Plus, Active Directory, TeamStudio CIAO!, TeamStudio Build Manager 8.0.4, Team Studio Template Registryv1.1.9, ITIM (Tivoli Identity Manager), Proofpoint Protection Services, EOP: (Exchange Online Protection), FOPE: (Forefront Online Protection for Exchange), MailMarshal, Cisco Ironport/M670 Content Security Management Appliance, Ytria EZSuite, Sprint Admin Center, Postini, MIMEsweeper for SMTP Manager, MIMEsweeper Policy Editor, Mirapoint Spam Filter, Barracuda Spam Firewall, SpamSentinel, Sophos, TrendMicro ScanMail for Domino, Symantec Anti-Virus Filtering for Domino, Symantec Mail Security for Domino 8.0.5, Inoculan, Norton Anti-Virus, GroupShield, HP Data Protector, Symantec Backup Exec, Veritas NetBackup, Arcserve, FaxCom for Domino, RightFax Module for Lotus Notes, All-in-one Admin Tool, Juniper Connect SSL VPN, Nortel Contivity VPN and Cisco VPN, SysAid, ChangeGear, CA Service Desk, Altiris, GWI (Help Desk Software), HelpMatics, Peregrine Service Center, Heat, Remedy, HPOpenview Service Desk, Netman, Magic Solutions, Utopia, Applix, Bomgar, LogMeIn Web-based Remote Support Software, Meeting Center/WebEx, Netop Remote Control, NetMeeting, LanDesk, PC Anywhere, LapLink, DameWare Remote Control, Microsoft Server Manager, Visio, Microsoft SharePoint Services, Mindjet MindManager Visualization Tool, SSDM Scheduling Administration Tool, SQL Server Configuration Manager, ADT(Automated Deployment Toolkit) for Lotus Notes, ManageEngine OpManager, Microsoft Project, Ehealth Report Generating Tool, IBM iSeries Navigator, Putty Terminal Client, WinSCP File Copy Program, Remote Insight Board Lights-Out Edition, HP IP Console Viewer, SecurePath, Microsoft TechNet, Netfinity Service Manager, Notes Upgrade Services Wizard.
 
Employment History: Self-employed consultant since 1996 for these clients:

Confidential Financial Client: Dulles, Virginia
Lotus Notes/Domino Administrator: May 1, 2017 to June 30, 2017(Work from Home Assignment)
Two month part-time 20 hour per week work from home office assignment supporting clients Lotus Notes Developers and their applications. Remotely upgraded a few Domino Servers from 8.5.3 to 9.0.1 and Incremental Installs to 9.0.1FP3. Created documentation on how to upgrade Domino servers and uploaded documents to Sharepoint site. Used OpenSSL to create SSL SHA-2 Certificates, sent CSR to CA for signing, used Krytool to create keyring, copied and pasted server.key, CA cert, CA root cert into text file, used Krytool to import text file, copied keyring and .sth files onto Domino server data directory, updated SSL key file name and enabled SSL port status in server doc, restarted http task and verified open server in browser to confirm SSL worked. Daily monitoring of various agents running on application databases, ran database maintanance on corrupt databases to resolve issue of failed agents, created Change Requests in SysAid, Upgraded ODS on some servers to 51 and 52.

Confidential Global Pharmaceutical Client: New Jersey and Canada
Forensic Messaging Investigation(Lotus Notes): January to April 2017(3 Month Onsite, Work from Home and Travel to Canada Assignment)
Hired to conduct a Forensic Messaging Investigation involving siphoned corporate Lotus Notes email. Designed a 10 page outline of how the Forensic Investigation was to be conducted. Traveled to Canada with client team to conduct onsite investigation. Documented all investigative findings and discoveries and presented three reports after investigation, Forensic Messaging Investigation Findings, Process Recommendations for Control of Electronically Sourced Data, and Security Recommendations for Lotus Notes / Domino Server Environment, to CIO for review and resolution.

Fragomen, Del Rey, Bernsen, & Loewy: New York, NY
Lotus Notes/Domino/Mobile Device Messaging Engineer: July 2013 to December 30, 2016
(Onsite and Work from Home Assignment)
2nd/3rd Level Lotus Notes/Domino/Mobile Device Global Support including 24 x 7 Messaging and Mobility Team On-Call Coverage for 5,000 of client's worldwide staff and global offices, in 42 offices in 20 countries, including North and South America, Asia/Pacific, Europe and Middle East/Africa, plus services in over 100 other countries, including 120 Domino Servers, 2,000 mail-in databases, iPhone, Android and Blackberry Mobile Devices. Use Crossware Mail Signature Tool to resolve/troubleshoot missing customized signatures, Rebuild corrupt $Inboxes, Mail file restores, Create Replica’s, Rooms and Resource Databases, Group Calendars, Mail Marshal Reports, Non-replica database copies on same server via server console, Full Text Index, Archives for users and resolve archive criteria issues, MIDB’s, MIDB signatures using Ytria EZ Suite Tool, new mail files for users whose files are corrupt beyond repair or files with b-tree structure invalid message and missing replica’s, secure distribution list groups, auto reply or notify simple agents. Move termed mail files from prod to archive server to free up disk space, Replace design of mail templates, Re-create clubusy.nsf, Increased BES controller waitcount registry setting to 3 hours to increase restart trigger to address severely hung threads on BES Server. Reset BES activation passwords. Modify ACL’s, Recertify users, Modify MIDB owner field using Ytria. Rename users, Blacklist/Whitelist SMTP, IP's, Domain addresses, host names, etc, using EOP, FOPE and Proofpoint, Confirm and monitor message routing issues, message tracking using Cisco IronPort and Mail Marshal, or track messages in Domino Admin client. Resolved issues with users extremely large mail file by creating a new mail file based on users current design, by creating design only copy of the mail file, saving it as a template, versus as a .nsf file, in order to keep folder structure intact and copied contacts and calendar entries to new mail file as well. User kept old mail file as an archive. Use Accellion to send large files to external recipients. Use Citrix/XenApp Remote Assistance Console or Proxy Pro Master to remote into users machines, Re-generate messages via MailMarshal, Add IP addresses and Host names to Mail Marshal configurator relay table. Address and resolve tickets using ChangeGear, open PMR’s with IBM and upload data to their portal, Researched and resolved issue of vendors/clients not being able to view or accept custom repeat meetings by adding parameters to users notes.ini file and users home mail server notes.ini file. Resolved issue of users calendar showing incorrect availability times by removing user from clubusy.nsf and running tell sched check and tell sched validate server commands. Resolved issue of users not receiving group list mail due to alias of temed users in shortname field in some group members person docs, enable DAOS on mail files via database properties field, install various dictionaries on users machines, resolve issue of ghost mail rules using All-in-One Admin tool to delete and rebuild calendar profiles, replace mail template, sh nlcache reset and restart task router commands to clear router of deleted ghost mail rules, created over 250 How To Documents. Add users to MobileIron Notes group and AD group and send user instructions on how to enable MobileIron on their iPads, iPhones and Android devices. Retire mobile devices, Reset users accounts on traveler server, forced device check-in on Mobile Iron portal to resolve traveler pointing to incorrect mail file path. Restart Sametime MUX service to resolve users sametime connectivity and availability issues. Move users to new certifier, move users mail files between servers, Restart rnrmgr to validate and test the rooms. Use Ytria to add fields and parameters to databases, and modify time stamps on private To Do's, Message tracing to check mail routing for group users not receving mail, Message Tracking to resolve missing sent mail issues. Fix duplicate contacts on blackberry using RSET command,  Resolved disappearing mail by removing folder alias's in Domino Designer. Upgrade folder designs for users who are missing buttons as design replace of template did not fix them.

Horizon Blue Cross: Newark, New Jersey
Lotus Notes to Exchange 2010 Migration Engineer: September 2012 to May 25, 2013 
(9 Month Onsite and Work from Home Assignment)
Migrated 11,000+ mailboxes from Lotus Notes to Exchange 2010 using Binary Tree Migration Tool. Created 50+ FAQ’s and 30+ "How To" documents for client’s help desk post-migration support, 25+ FAQ’s for internal migration team, 21 page document on How To install Exchange/Outlook Profiles and How To install, test, connect and register CMT worker apps and 165 Use Cases for User Acceptance Testing to validate co-existence and migration testing and application functionality. Tested all 165 Use Cases, documenting any issues in the process. Validated migration of pilot users and created spreadsheet to document validation. Installed/configured, connected, tested, checked names, and registered 120 CMT Worker Apps on 6 Master Servers, in preparation for migration. Migrated 600 to 900 users per week while troubleshooting abnormal/cancelled/failed migrations. Using Blackberry 4.1 Manager, deleted Notes BES users and using Blackberry 5.1, created users on Exchange BES server. Used Exchange Management Console to add groups and assign full access rights to groups for shared mailboxes and modify resource policies for migrated rooms/resources by adding delegates to the mailboxes.

Bank of NY Mellon, Pittsburgh, Pennsylvania

Lotus Notes to Exchange 2010 Post-Migration Support: June 25, 2012 to July 27, 2012 (5 Week Onsite Assignment)
Note: Budget cuts forced the early cancellation of this project.
  
Post-Migration support engineer for a Notes to Exchange 2010 Migration Project.
Documented, updated, closed, and/or resolved 300+ outstanding Remedy tickets.


MetLife: Somerset, NJ / Wilmington, Delaware / New York, NY
Lotus Notes to Exchange 2010 Migration Engineer: April 2012 to June 22, 2012 (3 Month Work from Home Assignment)
Note: New CIO canceled the project as MetLife decided to move to Office 365.
Migration engineer for a 100,000 user worldwide Lotus Notes 8.x to Exchange 2010 migration project, migrating 6TB of data, and 12K of the 100K users in Australia, Hong Kong, China, Korea, India, UK, Ireland, Brazil and Chile, using the Quest Migration Tool. For US portion of migration project, created 50 scripts for 1st Level Help Desk support, 150 “Use Case’s”, and 90 replica mail files from client’s Domino Server to 6 Migration Replica servers for pilot testing. For International portion of migration project, created Migration Pre-Requisite Documentation, Modified 15 page Migration Plan, including Software/Hardware/Tools requirements, Calculated average Lotus Notes mailfile sizes and total data to be migrated, Reviewed, updated and re-submitted migration questionnaire survey provided by international sites, Created 60+ Pre- & Post-Migration support FAQ’s, Created Pre- & Post-Migration Communications to be sent to users.

Towers Watson (formerly TowersPerrin): Philadelphia, Pennsylvania
Lotus Notes to Exchange Migration Engineer: May 2011 to October 2011 (6 Month Onsite and Work from Home Assignment)
Global Project migrating 6000+ users from Notes 6.5 to Exchange 2007, using the Binary Tree Migration Tool. Migration Engineer responsible for executing mail file, Blackberry, Archives to PST, Mail-In Database, and Rooms & Resources migrations. Regional Domain, LDAP Host, DC ,and AD Domain settings changes/modifications for AMT and CMT/EMM. Daily restart of Control Centers/Migration Servers and Workstations/Worker Apps. Use AMT to Import users, Pre-Migration Actions (Point users accounts to Replica Staging Mail File, Fix Contacts/Group Members, Fix Folders, Maintain Calendar Workflow, Point users accounts to Production Mail File). Set Exchange Mailbox MDB (Database Name, Storage Group and Exchange Server). Enable Exchange Mailboxes and verify SMTP addresses, x.500 Address & updated AD Primary & Secondary SMTP addresses exist, via Exchange Manaqement Console. Set Mail Routing for users to Exchange. Point user to Replica Staging Mail file. Match Domino usernames to Exchange usernames and Select Profile. Set Migration Farm, Migration Profile, pull final replica to staging server, add users to Migration queue, and monitor migrations. Blackberry Migrations using CMT Mobile(Select and point users to corresponding BES Server, Migration IT Policy, LDAP Server for Identifier Lookup, and Wireless backup). Post-migration actions, including sending Post-Migration Notifications and marking all migrated users Complete. Updated and modified Migration Runbook, created documentation on How to Migrate Archives to PST’s, How to Migrate Rooms & Resources from Notes to Exchange and How to Migrate Mail-In Databases from Notes to Exchange. Troubleshoot migrations using Active Directory, Exchange Management Console, MS Access, CMT Universal, etc…Resolved many tickets related to archive post-migration issues. Use IP Monitor to monitor VM Host, Domino VM and CMTe VM. Processed and migrated thousands of archives.

Robert Half Technology: European Industrial Manufacturing Client
Lotus Notes/Domino/Blackberry Administrator: February 2011 - April 2011 (3 Month Work from Home Back-fill Assignment)
Providing Notes/Domino/Blackberry Admin support, servicing a mixed R7/R8 environment, on 15 Domino Servers, for 600+ USA, Mexico, Canada and Chile users, as part of a Global client base of 10,000 users, in 70 countries, including 24 x 7 support; Exported notes mail template info, for each of the mail servers, to Excel spreadsheet, showing many users having the incorrect template; Review and resolve outstanding tickets in Altiris Service Desk ticketing system and also in-house ticketing system; Installed EmailXtender Search 4.8.1 on users machine, retrieved missing messages and copied to users mail file, Upgraded and installed Notes Clients from R7 to R8.51, and configured Sametime on users machines; Fixed corrupt SMTP server log.nsf file, & corrupt mail files; Enabled iNotes for users; Register new Notes users; Create mail-in databases; Fixed 3rd party DC Global Calendar 7 tool department calendar synchronization issues; Fixed incorrect mail rules; Resolved corrupt log files on users machines; Updated ODS on databases from 43 to 51; Ran Cluster Analysis on Mail servers and discovered missing replica’s, orphaned mail files, copies versus replica’s, misaligned ACL’s, etc., and fixed all issues; Created monthly Domino server maintenance procedures, including automated batch file to run the maintenance; Created Daily Admin Checklist, Created new documentation on How to Register New Notes Users, How to Terminate Notes Users, and How to Create a Mail-in Database; Resolved issue of SMTP servers not starting automatically as Windows Service, by removing “–c “ parameter from startup path registry setting. Notes native console not necessary in Win2008 server, and was prohibiting servers from starting automatically; Added a UMAdmin role to hub server Domino Directory ACL to resolve administrators group inability to edit user person docs for the Avaya Phone Messaging system; Modified incorrect Server, Connection doc, and notes.ini configuration settings; Modified mail template settings, as Unread Marks were not replicating to “All Servers”; Reclaimed 50GB+ disk space from four mail servers, by cleaning up orphaned and/or unneccessary mail files; Discovered and deleted users personal agents running on servers, and showed users how to create mail rules, to accomplish similar tasks; Manage ACL Tool to fix incorrect ACL settings, by dding/removing/modifying servers, groups, users, etc.,; Resolved issue of personal journal/notebook not replicating to users Blackberry; Changed Domino servers to run automatically, versus manually as a service; Enabled various debug parameters on a few servers that had stopped responding or crashed; Fixed issue with events4.nsf (Monitoring Config) database not replicating with replicas on Canada and Mexico servers, by adding db to Files/Directories to Replicate field in Hub Server connection doc; Resolved issue of server that crashed due to incorrect AMGR settings; Coordinate with various vendors, including IBM, Maysoft, RIM, etc...; Upgraded Department Calendar from version 6 to version 7.8.2; Created nserver program doc on mail servers to periodically restart router task, as workaround for servers that were incorrectly reporting ghost dead mail, due to intercept task of SpamSentinel, until vendor came up with fix; Enabled archival transaction logging on mail servers and confirmed BackupExec was recycling the tlogs.

MasterCard: O’Fallon, Missouri

Lotus Notes to Exchange Migration Engineer: September 2010 – December 2010 (4 Month On-Site Assignment)
8,000 user Lotus Notes to Exchange 2010 Migration; Pre-migration procedures, including re-starting kits/workstations, control centers, and CMT Migration Worker apps; Confirm user counts for daily migration; Provision mailboxes using Binary Tree AMT for Exchange database connecting to Global EMM database to Import users; Set Exchange mailbox databases; Enable Exchange mailboxes via PowerShell script; Set Full Access rights of enabled mailboxes; Replicate rights in Active Directory; Update Active Directory Primary and Secondary SMTP; Validate changes by confirming userid’s match userid’s in Global EMM database, and both SMTP and x500 addresses are correct; Use Global EMM database to Match Domino usernames to Exchange usernames; Set the Migration kits/workstations to perform migrations; Set Mail Routing to Exchange; Disable directory synch for users; Push mail routing changes; Pull final replicas of Domino mail file databases prior to migration; Confirm replication completed successfully, via live console and/or Server Task view in Domino Admin client; Use CMT for Exchange 3.2 database, to import, select and confirm number of users; Select users to be migrated for each kit/workstation; Set, review, and confirm migration profile; Select and add users to normal priority migration queue; Migrate users; Monitor migration on CMT Monitor and/or RDC to kits/workstations; Use Global EMM database to send post-migration messages to Exchange mailboxes, and insert user notifications in Notes mailfile databases for migrated users; Set users’ status to migrated successfully; Clear users migration workstations; Send migration summary report to project lead.

MEI, Inc., West Chester, Pennsylvania
Lotus Notes/Domino/BlackBerry Administrator: April 2010 – September 2010
(6 Month Assignment: 3 Days On-Site / 2 Days from Home Office)
Providing 2nd/3rd Level Notes/Domino/Blackberry Admin support, servicing a mixed R7/R8 environment, of 750+ Global users, on 12 Domino Application, Mail, QuickPlace/Quickr, Sametime and Blackberry servers in the USA, Switzerland, Mexico, UK, China, and Hong Kong, including 24 x 7 support; Upgraded 12 Domino Servers from 7.02 to 8.51; Assist with preparation of documentation, procedures, and user training for Global Domino 8.5.1 Upgrade Project; Copied 37 Application Databases from Production Servers to Test Server, in preparation for 8.5.1 Upgrade; Created Certificate Authority Database, CA Key, and server keyring files, using Domino as the Certificate Authority, saving client $4K in certificate fees while resolving issue of expired DWA / iNotes and Sametime Meeting Center web certificates. Dropped keyring and keyring password files in data dir of each server and restarted http task; Created Event Generators to monitor memory, disk space, dead & waiting mail, etc…corresponding Event Handlers, and Server Statistic Docs for all servers; Created Monthly Server Maintenance Procedures and ran monthly server maintence on servers; Daily monitoring of Domino Servers using Domino Admin Client, Domino Domain Monitor, and statrep.nsf databases; Resolve troubleshooting requests/issues via CA Service Desk ticketing system; Registered, Terminated, Renamed Notes Users; Create Mail-in Databases; Created a Terminated Users address book, as a repository for termed users person docs; Upgraded SMSDOM (Symantec Mail Security for Domino) from 8.01 to 8.0.5 and nntask.exe file on all Domino servers; Reviewed notes.ini, server, configuration, connection, and program docs, agent manager schedule, server tasks, disk space availability, user registration/renames/moves and termination procedures, etc; Reviewed and aligned 750+ mail and mail-in database ACL’s, deleted 62 orphan mail files, reclaiming 114GB of disk space, deleted 19 orphan mail-in database documents, created missing replica’s, Compact and Fixup program docs, etc…; Fixed incorrect database ACL’s in 178 Roaming Directories; Installed updated version of NSD file on all Domino Servers, and added multiple debug parameters to all Domino server notes.ini files; Used convert utility to replace incorrect designs of 175 mail and 46 mail-in database templates; Configured message tracking and created monthly scheduled reports to track mail by users, senders and receivers, by size and by count, by 25 largest messages, and by message volume summary. Created mtdata directory and mtstore.nsf database and started mtc task on all Domino mail servers to generate these reports.

B. Braun Medical, Bethlehem, Pennsylvania

Lotus Notes/Domino Administrator: March 2010 – April 2010 (1 month On-Site Assignment: Support of Vista O/S Upgrade Project)
Provide 2nd/3rd Level Notes/Domino/Blackberry Admin Support, servicing an R8 environment, of 3,000+ users, on 24 Domino Mail, Application and Blackberry Servers, at 10 sites, in the Dominican Republic, Mexico, and USA; Resolved ongoing issue with multiple users who were unable to send/reply via iNotes/DWA mail, by modifying browser settings on client machines; Reviewed over 800 recent Notes / Domino / Blackberry tickets, as part of effort to recommend changes / modifications to the Help Desk and Notes Team, in assisting them to be more efficient; Discovered failed personal agents on mail servers; Discovered and fixed damaged adminp view and rebuilt view by running updall -r command; Discovered and deleted multiple rep conflicts on ddm.nsf (Domino Domain Monitor) database hidden view; Discovered many users have template replication enabled on replication page, needlessly trying to replicate with many templates, multiple times, on a daily basis; Discovered 800 outstanding mail file deletion adminp requests needed to be approved, some were more than 12 months old; Reviewed and modified server notes.ini files.

SPX, Inc., Charlotte, North Carolina

Lotus Notes/Domino/BlackBerry Administrator: August 2008 – January 2010 (18 month Work from Home Assignment)
Work a 6:00 a.m. to 5:00 p.m. schedule, in addition to providing 24 x 7 coverage, to provide 2nd/3rd Level Notes / Domino Admin Support, servicing a Global Notes / Domino messaging, collaboration, & BlackBerry environment, within an international, single domain of approximately 75 Domino servers, 17,000+ users, in a mixed R6 and R7 environment, as part of a 24 hour “Follow-the-Sun” Global team coverage; Monitor servers, mail.boxes, run server console command tasks, troubleshoot mail routing issues, including restarting router, updating routing table, etc..; Using Blackberry Manager 4.1.6, Add / Activate / Delete / Purge users, Assign Software Configuration, Assign IT Policy, Set Activation Password, Resend Service Books, modify PIM Sync Address Book settings, etc..; Used both DDM and Domino Administrator client to monitor servers; Resolve database, address book, clubusy, replication and synchronization issues; Use ID Manager Requests Database ND6 & ND7, an ID Management system to troubleshoot new user registration issues, distribute Notes ID’s, Recertify Users, Name Changes, User Moves to New Certifiers, User Terminations, create Mail-in Databases, etc..; Use CA Service Desk to view, resolve and document tickets; Review, approve, process Adminp requests; Reconcile missing mail file replicas; Use FOPE: Forefront Online Protection for Exchange (formerly Exchange Hosted Services), mail filtering software, including anti-virus, anti-spam, quarantine, junk mail, etc….to whitelist/blacklist domains, create policy rules, release quarantined mail, etc..; Installed and configured Blackberry Manager 4.1.4 on Support Team Members machines; Modified Formula in action of form to allow users with certain ACL roles assigned, ability to view/use a hidden button; Work with IBM Support on escalated Notes issues, and RIM Support on escalated Blackberry issues; Trained new Notes Administrators.

Henkel, Inc., Rocky Hill, Connecticut

Lotus Notes / Domino Administrator: March 2008 – August 2008 (6 Month Work from Home Assignment)
Provide 2nd/3rd Level Notes / Domino Admin Support, servicing a Global Notes / Domino messaging, and collaboration environment, within an international, single domain of approximately 230 Domino servers, 52,000 users, and 5000 applications, as part of a 24 hour “Follow-the-Sun” Global team coverage; Responsible for Daily monitoring of 43 Regional North American, South American, and some European Domino servers, for tasks such as Availability Index Checks, Performance / Resource / Disk Structure / Disk Space Checks, Mail Routing Monitoring, Replication History Checks (for critical system files, i.e., names.nsf, admin4.nsf, mobiledircat.nsf, catalog,nsf, etc...); Management of Notes Group, Mail-In Database, Notes Application, Mail Topology: (Creations, deletions, updates, replica creations, replication issues, ACL alignments, connection documents.); Daily management / monitoring, assignment and resolution of tickets in Remedy, and coordination with internal Regional colleagues & external Service providers; General Notes Maintenance Tasks: Repair / fixup corrupted Notes-related applications, mailboxes, databases, system files; Assisted in creation and implementation of a regional based Domain Catalog model, to replace incorrect standards for catalog.nsf file, due to ACL & Data inconsistencies causing replication delays & slow access; Assisted in Password Checking and Password Digest Clearing project; Regular meetings with Local and Regional Administrators on general queries/clarifications; Consultancy for Local Administrators on client Domino policies, standards, procedures and guidelines; Coordinated Cobian to Mirapoint Spam Filter Pilot Testing project; Antivirus for Lotus Notes configuration and management, e.g. McAfee Groupshield consultancy, including verification of virus definition file updates; Setup real-time server statistics performance monitor, resulting in successful troubleshooting of performance issues on French application server; Discovered databases on all 15 North American Servers, had not been compacted in months, & no compact program created or scheduled to run on those servers. Created Compact programs for all 15 NA servers; Discovered replication on names.nsf on an application server was temporarily disabled, and NAB had not replicated in since September 2007. Server was shutdown, and new names.nsf replica was created; Discovered corrupt log file on server. Shutdown server, renamed log.nsf, server re-start created new log.nsf; Updated 30+ Domino Servers on Remedy Main Data Sheet, & removed 15 obsolete servers from same; Deleted 2,000+ obsolete AdminP requests, awaiting admin approval for deletions of private design elements, mail files and replicas, for servers that were de-commissioned years ago; Analysis & modification of server notes.ini files; Analysis & troubleshooting of customized statrep.nsf database error messages on all NA servers; Analysis of server documents for 15 North American servers.

National Basketball Association (NBA), Secaucus, New Jersey
Lotus Notes / Domino Administrator: January 2008 – March 2008
(3 Month On-Site Assignment)
Provide 2nd & 3rd Level Lotus Notes / Domino Server operational and project-related support to NBA users,  including NY, NJ, Domestic and International Regional offices, Team and Arena Offices and various events; Responsible for supporting Lotus Notes/Domino environment and ensuring Domino servers are secure, accessible and available at all times; Resolved issue of Ticketmaster.com mail not being able to route thru Postini, to NBA.com domain, by accessing Postini portal, and using “addallowedips” command, to add new Ticketmaster IP range; Fixed public key mismatches for 50+ Notes/Domino users; Autoresponder message sending multiple messages to users; Multiple person docs in Domino Directory, "Ghost" rule in users mail file by deleting mail file, replicating new one and running compact -c to get rid of the rule; Discovered and stripped notes ID from 15 person documents in Domino Directory; Fixed incorrect ACL's for 2200+ mail files; Created restricted groups in NAB; Created mail-in databases; Discovered and deleted 223 orphan mail files reclaiming 27GB of disk space on servers; Participate with the Helpdesk and Desktop Group during problem analysis/resolution; Review logs for issues; Identified and resolved complex Lotus Notes/Domino problems utilizing structured troubleshooting methods, techniques and tools.

Automated Financial Systems (AFS), Exton, Pa

Lotus Notes / Domino Administrator: October 2007 – January 2008 (4 Month On-Site Assignment)
Analyzed server, configuration, connection and program documents, messaging settings, policy documents, profile settings, & notes.ini files, & recommended resolutions for 30+ errors, as part of process of tweaking servers for max efficiency, & to resolve low availability index issue on mail servers; Daily management, analysis, troubleshooting and monitoring of 450+ Lotus Notes 6.5 mail files/users, including critical server tasks, analysis & problem resolution of log files, disk space, statrep.nsf for errors, multiple mail.box's for dead mail, calendaring & scheduling issues, check to make sure log file is being written to, and not corrupt, check adminp compacted successfully, agent manager error messages, etc..; Modified incorrect ACL settings on 350+ mail files; Register new notes users; Group modifications; User re-certs; Modify program documents; Assist users in creating mail rules versus running personal agents on server; Create Mail-In Databases; Created autoresponder / reply to sender, simple action agent, and added condition statement whereby agent only runs against mail messages (memo form) delivered to the mail database, versus calendar invite reponses (notice form); Upgraded Symantec Mail Security for Domino Servers.

The Hartford Insurance for Planco Financial Services, Wayne, Pa.

Lotus Notes / Domino Administrator: February 2007 – September 2007 (8 Month On-Site Assignment)
Daily management, analysis, troubleshooting and monitoring of 1000+ Lotus Notes 6.5 users, on 20 Domino 6.5 Hub, Application, Fax, LEI, Mail, SMTP, and Mail Relay servers, including daily monitoring of critical server tasks, analysis & problem resolution of log files, available disk space, statrep.nsf for errors, multiple mail.box's, calendaring & scheduling issues, etc..; 24 x 7 Support via VPN client and Blackberry; Documented procedure to update Domino Servers for DST (Daylight Saving Time) issue; Updated Java Time Zone, Domino Web Access, Rooms & Resources database, and all R5 and ND6 mail files; Modified agents, forms, and batch files to successfully complete project; Work with Notes Developers to move databases into production using TeamStudio CIAO!; Refresh design of production databases with updated master templates; Survey, Document, Stabilize Symantec Anti-Virus 3.1 and 4.0 on all Domino Servers, and Upgraded all servers to Mail Security for Domino 5.1; Use Microsoft Sharepoint 2.0 as a repository for Lotus Notes Documentation. Created and Uploaded 15 “How to” Documents including on How to Activate Blackberry Users, How to Resolve Undelivered Blackberry Messages, How to Edit the Out of Office Profile and Out of Office Agent, Delete the notes user, Register the notes user, Assign a fax number to a notes user, MIMESweeper troubleshooting,, etc..; Upgraded and monitor SpamSentinel; Set up SpamSentinel reporting tool to send spam quarantine reports to selected users; Resolved issue with SpamSentinel and SAV, as SAV did not see virus message, but SS saw message as spam, and quarantined it. After SAV def files updated, SAV found the virus, and deleted the quarantine DB, which resulted in backup on all three mail.boxes. Created new quarantine DB, updated ACL, bounced router, all messages routed to the new quarantine DB. Also added SpamSentinel as a directory and/or DB to exclude from Scans, so SAV won’t delete SpamSentinel Dir or nested DB’s in the future; Created Explicit Archive Policy, Settings, & Criteria for user in an archive prohibited environment; Modified $Policies view in users personal NAB to allow dynamic client configuration to recognize new archive settings; Using Domino Designer, grant database view rights for users in templates; Refresh design on corresponding production databases; Registered new Domino servers in domain, modify Policy documents; Created key ring file and CA Certificate, merged signed CA Certificate into key ring, restarted http task to correct an issue with an expired web server certificate; Discovered and deleted 45 orphan mail files from mail servers, reclaiming 12GB of space; Updated certificates for 50+ users whose public keys did not match certificates; Modified notes.ini files to fix incorrect configuration settings; Register, rename, delete users, approve deletions in Adminp; Move databases between servers; Create mail-in databases; Monitor MIMESweeper on Mail Relay Server and Symantec Mail Security for Domino; Uninstalled MailSweeper and installed MIMESweeper for SMTP on outbound mail relay server; Changed path of temp dir on mail servers notes.ini files, to resolve issue associated with Legato EmailXtender in preparation for Legato Upgrade Project; Disabled/re-enabled mail journaling; remotely shutdown Domino Mail servers and upgraded to Legato EmailXtender 4.80.266.

U.S. Department of Commerce at Bureau of Census, Suitland, MD
Lotus Notes / Domino Administrator: June 2005 – February 2007
(Second On-Site Assignment: 20 Months)
Public Trust Security Clearance
Daily management, analysis, and troubleshooting of 9000+ Lotus Notes 6.5.2 mail files/users; Monthly server maintenance on 49 Domino 6.5.5 Hub, Mail, SMTP, Application, Quickplace, Sametime, VoiceMail, Archive, and Development servers; Daily monitoring of critical server tasks, analysis & problem resolution of misc. events log files, disk space, clubusy.nsf for replication conflicts, statrep.nsf for errors, mail.box's for dead mail, cluster replication, troubleshoot mail file rules & purge rules; Troubleshoot server crashes, open PMR”s with Lotus, including submitting NSD files for analysis; Upgraded antivirus system from TrendMicro ScanMail for Lotus Notes 2.6 to TrendMicro ScanMail for Domino 3.0, including TrendMicro Add-On Agent; Service packs and patches, on Hub, Mail, Archive, SMTP/MTA, and Quickplace Servers; Replaced design of mail template on 24 servers; Installed BlackBerry Desktop Manager 4.0 on client machines, and synchronized Notes 6.5.2 Client with users handheld devices; Rebuilt Notes Archive Server using Remote Desktop Connection; Create online scheduled server archiving for users and rebuild archive profiles; Created Mail-in DB for collecting diagnostic files, as a repository for Automatic Diagnostic Data Collection (ADC) Tool, corresponding MIDB document, modified server diagnostic configuration settings, and forced server crashes in the lab; Run Cluster Analysis showing primary mail files without corresponding cluster replicas, and replica id’s that do not match; Secondary responsibility for BigSky Remark Messaging and Voicemail Servers and Account Requests; Secondary responsibility for Trend Micro ScanMail, Monthly Server & Mail Reports to management; Quickplace Servers, including unregistering places in Place Catalog, renaming directories, registering and unlocking new place names in Place Catalog using qptool command; Use Remedy to document issues.

All Lotus Notes/Domino Administrator On-Site Assignments, ranging in length from 1 Month to 2 Years, in reverse chronological order, from May 2005 to September 1996:

American Water: Hershey, Pa.
U.S. Dept. of Commerce at Bureau of Census: Suitland, Maryland>>>>> (First On-site Assignment: 7 Months)
Hewlett-Packard at Wachovia Bank: Charlotte, North Carolina
Atofina Chemicals: Philadelphia, Pa.
Novartis Pharmaceuticals: East Hanover, New Jersey
City of Philadelphia: Philadelphia, Pa.
WWD Technology Group: Wilmington, Delaware
Symphony Healthcare Services: Boston, Chicago, Columbus, Dallas, Orlando, Philadelphia, NYC
Mercedes-Benz USA (DaimlerChrysler): Montvale, New Jersey
Quest Diagnostics: Collegeville, Pa.
Ernst & Young: NYC & Lyndhurst, New Jersey
US Tobacco (UST): Greenwich, Connecticut
Federal Reserve Bank: Philadelphia, Pa.
Air Products & Chemicals: Allentown, Pa.
Hoffman-LaRoche: Nutley, New Jersey

1995 to 1996: PC Help Desk for:
Pfizer: Parsippany, New Jersey and Johnson & Johnson: Raritan, New Jersey

Education:


Frameworks, Trevose, Pa. 2005: Administering IBM Lotus QuickPlace 3

Productivity Point International, Chicago, Illinois 2004:

Administering the Lotus Domino R6 Environment: Operating Fundamentals
Administering the Lotus Domino R6 Environment: Building the Infrastructure
Administering the Lotus Domino R6 Environment: Managing Servers and Users

Global Knowledge Network, King of Prussia, Pa. 2001:

Implementing a Domino Infrastructure (R5)
Deploying Domino Applications (R5)
Maintaining a Domino Server Infrastructure (R5)
Maintaining a Domino User (R5)

Netlan, New York, NY 1999:

Domino Administrator Lotus Notes 5.0
Help Desk Support for Notes 5.0

Productivity Point International, Allentown, Pa. 1997: Lotus Notes R4 Administration Course